“We started working with sfG in December 2011. We had been used to a very personal and responsive service from a sole trader, but we had outgrown this service and went out to tender. sfG won the tender convincingly, offering a blend of the personal approach we’d been used to and the capabilities and expertise of a bigger organisation.
We had a number of network issues that needed to be addressed, and we completed these within the first year of our partnership with sfG. They guided us through this work and achieved a good balance between letting us get on with what we could do for ourselves and stepping in to help. This allowed us to keep costs to a minimum, whilst ensuring that the work was carried out efficiently and effectively, with minimum disruption to the business.
They have been generous with their knowledge and we are developing our own competency through working in partnership with them. They provide us with an ongoing monthly support service, through which they carry out regular monthly updates and monitoring remotely.
On the occasions we have needed advice or attention on site, they have responded in a timely manner, appropriate to the severity of the problem. Our network is now much more robust and our support costs are predictable and well managed. We have found all the members of the sfG team a pleasure to work with.”