The Importance of Proactive IT Support

A remote IT support engineer working at a desk

For any business, it is imperative to be proactive when it comes to IT support. As companies across the country have all experienced with the covid-19 outbreak, not being prepared for a disaster is not good enough. So, what is proactive IT?

Proactive IT Support is where you have a team of software and IT support engineers keeping an eye on your networks and equipment, so you don’t have to. This means that every time that there is an outage or your system is not running effectively as it should be, your IT team will be investigating the issue and finding a solution already.

The Downfalls of Reactive IT

Reactive IT is when you wait for a problem to happen and react once it has been noticed. The main process of reactive IT is for a fault to happen, at some point someone notices the issue and informs you. You then contact your IT Support and describe the problem and they then come to fix the problem. This is an extremely drawn out process in today’s technological world, and it will cost you. 

Why Have Proactive IT?

It saves you time

There is no set time when it comes to fixing a fault. It can last from a few minutes to several days and can create huge problems for your business, including periods of downtime. Work is disrupted, clients are frustrated, and you and your employees are stressed. The quicker you can get back up and running, the better. If you can avoid the outage altogether, even better, and this is the advantage of proactive IT support.

It saves you money

As mentioned above, proactive IT support saves you time…. And as the old saying goes, time is money. The more time your systems are down, the more money your business is losing. IT downtime is costing businesses an average of £3.6 million every year. Moreover, UK businesses are losing a staggering 545 hours of staff productivity annually due to IT outages. A lot of these outages can be avoided with proactive IT support.

It can boost productivity

With no disruptions and the right working tools, we are most productive. In fact, on average it takes about 25 minutes for an employee to return to their main task at hand after an interruption. If your systems are up and running, your staff is too.

How Does Proactive IT Work?

Constant Monitoring

Our team of qualified IT support engineers detect not only faults, but potential faults. This means that we can monitor your system when something is off or unusual and start resolving the issue before it escalates.

Keeping Security Up to Date

At sfG Software we ensure you are always up to date on your server security patches, antivirus and firewall protection. When you have a proactive IT team working for you, the latest and most suitable security software will always be in place. We are seeing more and more that businesses are prime targets for new cyber-attacks, so it is important to always have the best protection to prevent any attacks. 

Looking After Your Backups

One of the most important aspects of your business’s resilience and disaster recovery strategies is a reliable, regular backup of your company data. Can you be sure that your backups have completed successfully? At sfG Software we monitor your backups constantly and regularly test restoring files from them. This ensures you don’t find out the hard way that something has gone wrong!

Reporting the Highlights

Just because our IT team keep you ticking along, that doesn’t mean you have to be kept out of the loop. Our IT team will provide you with a detailed report every month, so you know how your servers and equipment are doing behind the scenes, and we highlight anything we think needs to be looked at in the coming months. 

Tailored Service

Every business works differently and uses different technology. It is our job to get to know you, your team, your systems and how you work. By gathering this information, we ensure we can look after you properly and all your IT needs are covered.

IT Support Inverness

sfG Software provides IT Support services to businesses in Inverness, the Highlands and beyond. The areas we can help you with include it support help desk, proactive remote monitoring, server and desktop support, network systems design, management and support, backup, business continuity and disaster recovery services, hardware and software advice and procurement.


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