WE ARE HIRING! [Position Filled]

Are you an ambitious IT Support Technician who wants to develop your technical skills in an environment where your skills are recognised and valued? Would you like to work for a successful and growing company that has built a reputation for customer service and ‘friendly’ support?

sfG software is currently looking for a Senior IT Support engineer with several years’ experience in IT Support.

About the Company

Based in Inverness, sfG Software is an IT software and support company where we believe that our success is driven by the quality of our people. The company was formed in 2010 by an experienced team of founders and since then we have built an impressive client list and an enviable reputation for quality and customer service. We are the premier Microsoft Competency Partner in the Highlands and our values are summed up in our name: “small, friendly Giant”.

Would you like to live in the Highlands of Scotland where the lifestyle is as important as the work?

sfG Software are looking for an experienced Senior IT Support Technician with at least 4 years’ experience for our busy office. We have a very friendly team, where customer service is a high priority, and we will provide training as required, leading to Microsoft certifications. The opportunities to grow your career and your technical experience within a rapidly growing company are outstanding.

Salary and Benefits

sfG Software believes in investing in its employees and will support the successful applicant towards passing relevant Microsoft certifications. We also offer:

  • Competitive Salary depending on experience
  • Private Medical Cover
  • Employee Pension Scheme
  • Additional bonus for Out of Hours Rota

Job Objectives

The successful applicant will be involved in all aspects of the IT support role for our many varied clients, from 2nd line support through to managing IT projects. The ability to work within a team as well as using your own initiative is essential. Most of the time you will be office/home based; however, there will be times where you will be required to go to a customer’s site, so your own transport is essential. The ability to bring experience and new ideas is always welcomed and supported.

There is a mandatory rota for out of hours cover (1 week/weekend in every 2 months) 7am – 8pm only.

We believe that people skills are just as important as technical skills, so we are not looking for technical experts who want to sit in a dark room. We need people who can communicate well with our customers and who can explain technical issues in very simple terms. We need people whose values fit with our own ‘friendly’ values!

Required Knowledge and Skills

  • Minimum of 4 years’ experience of delivering IT Support
  • Excellent customer facing skills
  • Strong server knowledge – Server 2008/2012/2016/2019 – maintenance/problem solving/migrations etc
  • Advanced Networking skills/routers/VPN/VLANs
  • Microsoft Azure experience
  • Hyper-V virtualization/replication
  • All aspects of Office 365 Administration/SharePoint/OneDrive /Licencing, including migration
  • Confident with PowerShell

Additional Skills which would be advantageous

  • Cyber Essentials / PCI Compliance

[This position has now been filled]


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