What our Highlands IT Support & Software Development customers say about sfG Software

Customer Testimonials

Below are a selection of testimonials from some of our IT Support, Website Design and Software Development customers from the Inverness and Highland area.

“My experience of IT support companies was that they were broadly all the same and all very mediocre. Since moving our business to sfG I have changed my view entirely.

The changeover from our previous providers was seamless and since then the support we have received has been excellent. The personnel at sfG are very easy to speak to. We receive almost instant responses to our needs and help is provided even if the issue isn’t directly within their remit.

We are kept up to date with our usage and spend via the monthly activity reports which provide excellent statistics for our Board and all at a very competitive price. sfG are certainly a cut above the norm in the IT Support industry.”
David Brookfield, Head of Finance and IT, Birchwood Highland

“We’re delighted with all aspects of the service we receive from all of the sfG team.  The Helpdesk are particularly responsive to any requests we make of them and we’re kept well up to date on how the service is performing for us.  It’s good to be able to endorse someone who is doing a great job for us.  Keep up the good work!”
Stewart Nicol, Chief Executive, Inverness Chamber of Commerce

“We have been delighted with the service and with everyone that we have dealt with, I have been recommending you to other companies.”
Paul Adams, Director, Daviot Group

“sfG had input into our new IT strategy, and were instrumental in helping us prioritise the immediate business needs, and implementing change, from hardware purchase to installation. The helpdesk facility has been instrumental in dealing with our operational needs, leaving us time to concentrate on future proofing the business going forward.”
Jenny Clarke, CairnGorm Mountain Ltd, Aviemore

“We started working with sfG in December 2011. We had been used to a very personal and responsive service from a sole trader, but we had outgrown this service and went out to tender. sfG won the tender convincingly, offering a blend of the personal approach we’d been used to and the capabilities and expertise of a bigger organisation.

We had a number of network issues that needed to be addressed, and we completed these within the first year of our partnership with sfG. They guided us through this work and achieved a good balance between letting us get on with what we could do for ourselves and stepping in to help. This allowed us to keep costs to a minimum, whilst ensuring that the work was carried out efficiently and effectively, with minimum disruption to the business.

They have been generous with their knowledge and we are developing our own competency through working in partnership with them. They provide us with an ongoing monthly support service, through which they carry out regular monthly updates and monitoring remotely.

On the occasions we have needed advice or attention on site, they have responded in a timely manner, appropriate to the severity of the problem. Our network is now much more robust and our support costs are predictable and well managed. We have found all the members of the sfG team a pleasure to work with. ”
Louise Allen, Finance and Administration Manager, Eden Court, Inverness

“HSPC have been working with sfG for over a year, in that year sfG have helped create a new database for the business, this has made an incredible difference to work efficacy. All work processes are improved. The cost was very competitive too.  sfG now also provide ongoing IT support for HSPC, this too has been faultless – round the clock friendly affordable expertise; this means we can focus on what we do best and not have to get tied up with anything when any IT problems arise, the numbers of problems are also much reduced because they set the system up well in the first place and have all the security and back up in place. We are delighted we chose sfG”
Sarah Woodcock, Manager, HSPC (Highland Solicitors Property Centre), Inverness

“I am often reluctant to give references in case it all goes wrong but I have to say that the support from sfG has been the best that we have had and I feel that our systems are much more robust and professional having listened to their advice.”
Freda Newton, Managing Director, Jacobite Cruises, Inverness

“In short, we are absolutely delighted with the service provided by sfG and I would strongly recommend them for your own business.”
Stephen Gibson, Financial Controller, The Shirlie Project, Inverness & Fort William

“sfG gives us far more than any other IT provider would have done. We feel in control of everything, from service levels to performance to monthly costs. It is easy for us to log and track issues, problems are solved quickly and the costs are kept low.”
Charlie Bullock, Operations Director, Aquascot Ltd, Alness, Ross-shire

“sfG deals very efficiently with all our IT requirements. It’s a pleasure to deal with such a friendly company.”
Audrey Hogan, Director, Caley Cruisers, Inverness

“The differences, so far, between your service and our previous experiences over the last twelve years, are firstly that you provide a proactive service and secondly you do what you say you are going to do. So far, this is certainly setting sfG apart from the ‘others’.”
Ed Ley-Wilson, Leah Ley-Wilson Recruitment, Inverness-shire

“sfG also made us aware of a programme offering donated technology products to UK charities from partners such as Microsoft and Cisco. Using our charity status we were able to purchase software licences and other products at a staggering discount, literally saving us £ thousands. You could say that this saving alone has paid for our IT support service for the next 2 or 3 years!”
Stephen Gibson, Financial Controller, The Shirlie Project, Inverness & Fort William

“sfG Software were the only company in the Highlands that could provide us with 7 day a week cover, which is essential for our business. They have completely updated our systems and have constantly impressed us with how responsive, professional and helpful they are.”
Rod Michie, Director, Jacobite Cruises, Inverness

“You certainly seem to be the best of the IT people we have used so far.”
Ian Nicoll, Qmulus Ltd, Inverness

“We are very impressed with the commitment and dedication of the sfG team – nothing is too much work (at any time of the day or night). They have worked closely with us to implement key network and security improvements as well as providing excellent day-to-day support for all our users. It’s a world class service from a local team.”
Neil Ross, Director, AccuNostics, Forres